Frequently Asked Questions
Frequently Asked Questions
How does the Skillmatics Kits subscription work?+
Skillmatics Kits is a stage-based program that delivers research-backed, age-appropriate, and engaging learning activities once in two months. Each box comes with a variety of activities to support a wide range of learning styles and covers 4 main learning domains - Language and Literacy, Mathematics, World Knowledge, and Social-emotional. You can sign up for a regular, pay-as-you-go subscription, or select a prepayment plan and save on each box. At the end of your prepayment subscription, you can switch to month-to-month or sign up for another prepayment plan and continue to save.
How do I manage and make changes to my subscription?+
Email us on email@example.com and our customer support team will help you with making any changes to your subscription.
How can my child become a Skillmatics representative?+
We love to see children playing and learning with our kits. On social media, please tag us @skillmatics on Facebook and Instagram for a chance to be featured.
Can I cancel my subscription any time?+
Absolutely! To cancel your subscription simply contact our Customer Support team via email on firstname.lastname@example.org at least 3 business days prior to the next shipment date and we will stop your subscription.
How do I reach you for direct questions, comments and feedback?+
If you don't find your question here, please reach out to us directly at email@example.com. We also take product feedback seriously - every comment will be shared with our product team and we'll make sure to respond within 2 business days.
Orders, Shipping & Returns
How do I place an order?+
To place an order, simply enter your child’s birth date on our website to get to our recommended kit. Select your preferred payment plan (single kit or pre-pay for 2 or 4 kits and save) and click on ‘Add to cart’. Once you make the payment, your first kit will be shipped to you within 3-5 business days.
How much is shipping?+
We offer free shipping to the contiguous United States. Shipping to Hawaii and Alaska is a flat rate of $15 per kit.
Where do you ship to?+
We currently only ship within the United States, but will be adding new countries in the future. If you'd like to receive Skillmatics Kits in your country, please send us an email on firstname.lastname@example.org.
When will my order arrive?+
Orders ship within 3-4 business days from our warehouse. You will receive an email with shipping updates along with a tracking number for your shipment.
How do I check my order status?+
After you place your order, you'll receive an email with your order confirmation. Once your order ships, you'll receive an email with tracking information. For further assistance, please contact our Customer Support Team at email@example.com.
Can I purchase a single kit for my child?+
Skillmatics Kits are available on a subscription-basis only, as each kit builds on learning and skill acquisition from the previous kit.
Can I buy Learning Kits that are not a part of my subscription plan?+
Currently, we do not sell kits individually. If you have specific questions about modifying your subscription, please reach out to our customer support team at firstname.lastname@example.org
What is your return policy?+
We offer stress-free returns within 14 days of delivery for every Learning Kit. You will be refunded the purchase price of the most recent Learning Kit and the Learning Kits that you have not yet received. Further, your remaining subscription will be cancelled. To place a return request, kindly email us at email@example.com with 'Return request' in your subject line. Our team will assist you within 2 working days and arrange a free return shipping.
Who designs your toys?+
Our in-house team of product designers, game designers, learning, and child development experts are behind each and every one of our products. Our team works closely with children and also does extensive research and kid testing to ensure our products are educational, safe & fun!
What ages are the Skillmatics Kits designed for?+
Skillmatics Kits are designed for 3-6 year olds.
Are your products safety certified?+
All our products are safety tested and certified for ages 3+ and have passed US child safety testing, including ASTM and CPSIA.
Where are your toys made?+
All our products are made in India. We are proud of our close relationship with our manufacturing partners and share their commitment to sustainable sourcing, ethical manufacturing practices and worker safety.
Are the products in the Learning Kit only useful during the months indicated on each kit?+
Although each Learning Kit has a specific age for which it is most developmentally suited, everything in the Learning Kits can be enjoyed long after that developmental period has passed. In the Skillmatics Guild, our experts suggest multiple ways to use every product, expanding the play beyond the specific age period.
How do I determine which Learning Kit is appropriate for my child?+
Our learning kits are designed by educators and child development experts to be age-appropriate for your child's age. However, we know that every child develops differently, so we designed the activities to allow you to make them as simple or complex depending on your child's needs. The Skillmatics guide also provides guidance on how to use the materials in a way that supports where your child is right now. For more information, please reach out to us at firstname.lastname@example.org and we can help you select the kit that is right for your child.
What do the individual products in the Kits teach? How do I learn more about them to know which one is right for my child?+
The learning outcome for each product is highlighted on the product page. You can learn more about each product and what it teaches in this document: Link
Is there a book in every Skillmatics Learning Kit?+
Yes! Developing early reading skills is core to our program and we've written original stories for each kit. The storylines, vocabulary, and sentence structure grow in complexity with each new book to help challenge your child, while captivating them with relatable characters and themes.